Windows 7 - "Diagnose Connection" problem in Windows 7 when using Internet Explorer

Asked By Karen on 04-Mar-10 08:42 AM
I use IE to search for topics on the internet.  I click on the link and get a "diagnose connection problem" message.  If I go to another page and come back to that page and click the link, it may work.  My internet is connected and working......I have updated as much as I know.  Any suggestions?
Karen
F Cali replied to Karen on 04-Mar-10 09:28 AM
If you are using IE 8, try running the Internet Explorer Troubleshooter:

To run Internet Explorer Troubleshooter, follow these steps:
  1. Close all programs.
  2. Click Start, and then click Control Panel.
  3. Under System and Security, click Find and fix problems.
  4. On the task pane on the left, click View All.
  5. Click Internet Explorer Performance. This opens a new window.
  6. Click Next.
  7. The troubleshooter will run and fix all identified issues automatically. Click Close.
After the troubleshooter has successfully run, try to browse to the Internet again.

This is taken from the following link:

http://support.microsoft.com/kb/956196

Regards,
SQL Server Helper
Venkat K replied to Karen on 04-Mar-10 11:05 AM

suggest that you reset IE settings to default.  Either running IE without Add ons or settting to default settings may resolve your problem. Follow the below steps:
1. Click Start, please type “inetcpl.cpl” (without quotation marks) in the Start Search bar and press Enter to open the Internet options window.
2. Switch to the Advanced tab.
3. Click the "Reset Internet Explorer Settings" button.
4. Click Reset to confirm the operation.
5. Click Close when the resetting process has finished.
6. Uncheck the "Enable third-party browser extensions" option in the Settings box.
7. Click Apply, click OK.

If the issue persists, click the Start Button, All Programs, Accessories, System Tools, and then click Internet Explorer (No Add-ons).  If the issue does not reoccur, it may be caused by an IE Add-on. In that case, let’s continue to perform the following steps to narrow down the cause.

 Check Internet Explorer Add-Ons
=========================
1. Click Tools, and then click Internet Options.
2. Click the "Programs" tab, and then click Manage Add-ons.
3. Select an add-on in the Name list, and then click Disable.
4. Restart IE with Add-ons and check the issue again.

If the issue is resolved, the disabled Add-on was the cause of the issue. If the issue reoccurs, continue to disable the next Add-on using the same method.
By doing so, we could determine which Add-on contributed to the issue.

Thanks,