I have also been suffering the HP ScanJet 5300C & Windows 7 blues. I contacts HP Tecnnical support via their website. I gotta hand it to them that they promptly replied. But they're answere was far from satisfactory. Said that driver for windows 7 would not be available, and to upgrade to a new scanner.
I found the link to the HP Executive Team and sent off following note. I hope that all out there who read this will do the same. Perhaps if enough people do this, HP will do the responsible thing. I encourage you all to use my same letter if you do not have time to compose your own:
HP Executive Team
Dear Sirs or Madams:
Until recently, I have been very happy with my Scanjet 5300C. It produces very high quality scans and has been very reliable. On these merits alone, I have had only good things to say about my scanner and HP products in general. However, I recently bought a new computer running Windows 7 and looked on your website for a driver that would enable my scanner to work on the new computer. I was very disappointed to discover that HP is not providing any driver support for the 5300C for the Windows 7 operating system. I have been in contact with HP Customer Support, but did not get a satisfactory response.
Why is HP is not taking responsibility to its many customers who own these machines ? I'm sure that there are many unhappy HP owners worldwide. If HP does not release such a driver anytime soon, I will take this to mean that HP does not care to offer long term basic support for its products. I do not see it as a huge expense for the company
to have a programmer alter an existing driver to enable it to run the ScanJet 5300C on Windows 7. This would be a very low cost for maintaining customer confidence in your products.
It is interesting to note that HP has been producing computers which are sold loaded with Windows 7, but when purchasers attempt to operate an existing ScanJet 5300C on one of these new machines, it will not work. What
kind of planning is this ? All computer and scanner owners do not have huge budgets to routinely replace equipment each time a new operating system is inflicted on the market. I spent a lot of money recently to replace a very
old computer that ran on windows XP. Why should I also have to purchase a new scanner when my old one is mechanically sound ? Due to this lack of support, my confidence in HP products has been lost, and I will not be
purchasing any new HP devices unless this situation changes. And I will be telling this to all my friends and colleagues. I would not wish anyone else to suffer such a loss in future when yet a newer version of Windows is
Sales, reputation, and customer loyalty are gained or lost on individual customer experience, and on their personal recommendations to other potential customers, not by mass marketing efforts. I would much rather have been able to boast to my friends that HP had responsibly supported one of their older products. I would also like to point out the environmental cost of this unnecessary obsolescence. An old, but perfectly good HP product is doomed to add more material to dumps and land fill sites worldwide, as former HP customers dispose of old ScanJet 5300C’s to make room for new scanners produced by HP competitors. For only a small cost of producing a new driver this can be easily avoided.
I can think of only one other thing that would convince me to continue supporting HP as a customer. Would HP consider a generous trade in offer on my old ScanJet 5300C for me to upgrade to a newer HP scanner ?