Windows Vista - HOTMAIL DOES NOT REMEMBER MY E MAIL ADDRESS AND PASSWORD

Asked By raymond on 07-Aug-11 09:44 AM
HOW CAN I FIX THIS PROBLEM
Devil Scorpio replied to raymond on 07-Aug-11 10:52 AM
Hi Raymond,

Probable Cause
The password isn't saved by some function of Hotmail. It's a function of the settings on the computer. If you're accessing Hotmail from a public computer (Internet cafe, library, etc.), it's probably designed to delete temporary files and cookies on a regular interval, as you'd want it to. As for not working on your personal computer, are you running CCleaner or any other cleaners or privacy protection-type applications? These are almost always the cause of this type of behavior.

Resolution
A creation of a password issue (password was not long enough) for a customer. The problem is the duration of the password. This is controlled by the local policies on the computer.
Here's the solution:
Run>gpedit.msc>Computer Configuration> Windows Settings> Account Policies> Password Policy> Minimum Password Age should equal 0. Mine was set for 42 which is why it worked for a while and then stopped. I have rebooted my machine twice and the fix has held.
Riley K replied to raymond on 07-Aug-11 10:04 PM
The password isn't saved by some function of Hotmail. It's a function of the settings on the computer. If you're accessing Hotmail from a public computer (Internet cafe, library, etc.),

Its probably designed to delete temporary files and cookies on a regular interval, as you'd want it to.

Also check your browser settings with cookies

Also once try these steps and let me know

  1. Login to the secure Hotmail login page at https://login.live.com/
  2. Login from another computer to http://account.live.com/
  1. http://www.emailquestions.com/general/290-delete-your-web-browser-cache.html.
  2. Make sure cookies are enabled and http://www.emailquestions.com/general/346-delete-your-cookies.html.
  3. http://www.macromedia.com/software/flash/about/.
  4. Force a page refresh. After logging in and landing on the blank page, hold down the control key on your keyboard and while holding it down press the F5 key on your keyboard.
  5. Internet Explorer Users: Restore the default web browser security levels.
  6. If you use Internet Explorer try using Mozilla Firefox instead. http://www.mozilla.com/en-US/products/firefox/and then use Firefox to go to Hotmail.com
  7. Check your Anti-Virus software and make sure it is up to date. If you do not have an anti-virus program I recommend installing http://www.avast.com/.
  8. Update and run your anti-spyware program. If you do not have a program that checks your computer for spyware I recommend installing, updating, and running a full scan of your computer
  9. Do you have other security/firewall software installed such as http://www.zonealarm.com/security/en-us/home.htm or http://www.emailquestions.com/out.php?q=defenderpro. Try downloading and installing the latest version. If you have already have the current version try reinstalling it.
  10. Reset your web browser privacy and security settings to the defaults.
  11. If you use Internet Explorer, http://www.microsoft.com/windows/internet-explorer/download-ie.aspx. After upgrading / reinstalling Internet Explorer, try going to Hotmail.com and see if you can login.
  12. Instead of using your ISP's DNS servers http://www.emailquestions.com/isp-free-email-support-forums/382-yahoo-hotmail-dns-errors.html.
  13. Instead of using the webmail interface try reading your Hotmail with http://explore.live.com/windows-live-mail
  14. Sometimes Hotmail is the problem, try waiting an hour and try to login again by going to Hotmail.com.
  15. You probably tried already, but if not, try rebooting your computer.
Try this and let me know
Jitendra Faye replied to raymond on 08-Aug-11 12:33 AM
The password isn't saved by some function of Hotmail. It's a function of the settings on the computer.

If you're accessing Hotmail from a public computer (Internet cafe, library, etc.), it's probably designed to delete temporary files and cookies on a regular interval, as you'd want it to. As for not working on your personal computer, are you running CCleaner or any other cleaners or privacy protection-type applications? These are almost always the cause of this type of behavior.

Hope this will help you.
Radhika roy replied to raymond on 08-Aug-11 11:43 AM
 My guess is your not keeping a cookie to remember the password. Hotmail will put cookies on your PC from...
http://login.live.com/ that comes up first at the login screen so bet it is one from them.
Then once you login your get cookies from http://hotmail.msn.com/ and http://msn.com/ too.