Outlook - Mouse cursor not allowing for editing and deleting

Asked By Kathy Pesola on 02-Nov-11 03:26 PM
I had this problem once before and I fixed it somehow (or it fixed itself).  Now I'm having the same problem, only in OUTLOOK. 

Can you assist me?

Thank you,

Kathy
Venkat K replied to Kathy Pesola on 02-Nov-11 09:48 PM
I have found a resolution here, you need to do some minor change in the registry let's try this and let me know whether this is helpful or not,
http://www.itwriting.com/blog/140-annoying-word-2007-problem-cant-select-text.html

Thanks
Anoop S replied to Kathy Pesola on 03-Nov-11 01:27 AM
it might be worth using the Office diagnostic tools which may be able to repair the problem. Launch Microsoft Word and then clcik on the Office logo in the top left hand corner. Next click on the Word Options button (bottom right of logo menu). In the Word Options window clcik on the Resources option and then click the Diagnose button next to the 'run Microsoft Office Diagnostics' option. It may take a while to complete the diagnostic tests so be patient. Also make sure you are connected to the internet in case the diagnostic application has to connect the Microsoft servers.
Riley K replied to Kathy Pesola on 03-Nov-11 03:03 AM


Try changing the hive Office to Office.old in the registry 

1) Regedit

2) HKEY_CURRENT_USER >> SOFTWARE >> MICROSOFT

3) Inside the hive MICROSOFT  righ click the hive Office and rename it to Office.old

4) Exit Regedit and try with a new doc/e-mail

This will reset your Office settings at the user level

Try and let me know

Regards

Kathy Pesola replied to Riley K on 03-Nov-11 12:30 PM
Thank you for replying but this is all Greek to me.  I have no clue as to what you're trying to tell me.

Kathy Pesola replied to Anoop S on 03-Nov-11 01:21 PM
I believe it worked.  Thank you for your assistance.  Kathy
Kathy Pesola replied to Venkat K on 03-Nov-11 01:23 PM
Thank you for taking the time to respond.  I was able to get it corrected by running the diagnostics.

Appreciate your help.  Kathy