Windows 7 - i cannot access my windows live email account it has been blocked

Asked By gary moran on 22-Jan-12 07:47 AM
help
Danasegarane Arunachalam replied to gary moran on 22-Jan-12 08:07 AM
To help protect Live customers and our system from fraud or abuse, MS temporarily block Windows Live accounts that theydetect spam-like activity from. This activity could be in email, instant messages, or friend invitations.

If you can't verify your account using your mobile phone number, go to the Windows Live Solution Center online and click Ask A Question at the top of the page.


Danasegarane Arunachalam replied to gary moran on 22-Jan-12 08:28 AM
From MSDN


You saw the following error message when logging into a Windows Live product:
"Your account has been temporarily blocked"



Why are you seeing this? 
We use systems to help detect spammers on Windows Live Services. These systems place a variety of restrictions on accounts, one of them is blocking users from accessing the Windows Live Services. Occasionally, suspicious activity causes our technology to block legitimate accounts.

What do these messages mean?
When an account is sending a lot of e-mail, friend invitations, or posting lots of comments, there is a good chance that it is a spammer. In some cases, spammers actually create accounts to use, but sometimes they break in to real accounts. We block accounts so that the spammers can’t send out any more junk and so that real people can get their accounts back. Blocked accounts have very limited access to Hotmail and Windows Live. Our goal is to help the real account owner get their account back.  

What should you do?

Verify your account with a mobile number (only available in limited markets at this time): https://sms.live.com 

If you are unable to verify using the SMS validation, please submit your request here (Select "Hotmail" from the product dropdown list, click “Continue” and select: Error: "Your account has been temporarily blocked") and one of our moderators will help you.

Here are some steps that you can take to avoid getting this error:

·     Do not give out your passwords to people. Hotmail, Windows Live, and Microsoft will never ask for your password in e-mail 

·     Make sure that you have an anti-virus program installed and run it regularly. Many spammers get a hold of passwords through viruses and spyware. Microsoft Security Essentials offers free anti-virus protection.  

·     If you use Windows, turning on Windows Update will help keep your computer up-to-date and make it less vulnerable to viruses.

        Windows 7. Learn how to turn on automatic updating.

        Windows Vista. Learn how to turn on automatic updating.

        Windows XP. To learn how to turn on automatic updates, click the Start button, click Help and Support, type Windows update in the search box, and then, in the list of results, click Turn on automatic updates. Follow the instructions.

·     Check to make sure that you only send messages to people who want to receive them.

·     Reduce the number of messages that you send to large groups of people so that they are less likely to think your messages are unwanted mail.

·     Limit the number of chain letters, e-mail jokes and other messages that you send to help people recognize your mail as wanted and to make it more likely that your message will be allowed past your recipients' junk mail filters.

·     Limit the number of friend invitations you send or send them only to people that know you. 

·     Check all the contacts in your address book to make sure that the accounts are still active. 

[)ia6l0 iii replied to gary moran on 22-Jan-12 11:13 AM
Have you tried password recovery first? That seems to solve the issues most of the time.
https://account.live.com/ResetPassword.aspx

And if that doesn't, call the customer service phone number. As per my records it is 1-800-386-5550. 
Jitendra Faye replied to gary moran on 22-Jan-12 11:40 PM
It is better to contact with Windows Live Support center.

also go through these links-


Windows Live Solution Center for Hotmail
http://windowslivehelp.com/product.aspx?productid=1
Windows Live Hotmail Forums
http://windowslivehelp.com/forums.aspx?productid=1
Windows Live Hotmail Solutions
http://windowslivehelp.com/solutions.aspx?productid=1